A telephone headset allows employees to collaborate with colleagues and customers while on the phone. They provide several benefits that increase work productivity, such as reducing neck and shoulder pain, and allowing the user to move around their office while still having a call. When we think of telephone headsets, we typically envision an insurance broker, a telemarketing office, or any other type of business that requires lengthy telephone conversations. But what many don’t realize is that everyone can benefit from using headsets.
A headset is a small device that sits over the head and has a microphone attached. The headset connects to your telephone with an amplifier and bottom cable. The amplifier (Plantronics M22 pictured) plugs into the same jack that your handset currently plugs in. When the headset is plugged into the amplifier and turned on, it provides a hands free environment.
The headset allows you to listen to audio from the telephone conversation while the speaker is speaking and mute the sound when you are not on the line. The headset is also comfortable to wear for long calls and can be adjusted for a personalized fit. Many users find a low-profile model best for customer interactions because it provides excellent noise reduction and allows the user to remain comfortable during long calls.
The headset is also designed to prevent health issues associated with holding a telephone in the hand for prolonged periods of time. Cradling the telephone between your shoulder and ear can lead to shoulder and neck pain, as well as bad posture. Headsets allow the user to keep both hands free while still having access to the phone and enabling them to work on their computer, consult documents or retrieve files. telephone headsets